PRECISION GARAGE DOOR SERVICE OF BUFFALO

My technician was right on time and went right to work installing my new garage door opener and didn't stop until he was done. He explained everything to me before he left. I was more than satisfied with his work. Thank you for your great service.

PHYLLIS PRITCHARD

Great staff, easy to work with, our door looks amazing and I will send friends & family their way!

Molly Albarran

Company has been very pleasant to deal with. Very prompt & curtious workers. On time. Explain everything in detail . Giving me options at different price levels. Not pushy at all.

Bonnie Tucker

Great company to deal with. Called for estimate, set date And time window for estimate, received call ahead for estimate. Set date time window for install of new garage door. Installers on time . Execution of work was totally professional and personable. Could not be more satisfied.

Michael Ferrentino

Garage door needed repair. They arrived about an hour after we called this evening. Which was very convenient. Took his time to make sure all the settings were correct and functioning properly before leaving.

Eric H

Very good service fast and knowledgeàble

William Newkirk

Emergency service call, garage door was stuck in the up position the day before a snow storm. Service tech was out in just a few hours. Eric was friendly and courtious. He explained the problem and the options to fix it in a clear manner. 5 star service!

Virginia Thrun

Eric was available within 2 hours (actually less) and was very courteous and thorough. Pricing seemed a little high, but was made up for by the response time and thorough explanation of what was to be done. Extremely satisfied with the quality of the work

Donald Kohnstamm

Mario Umbach is a real asset He is the reason I ordered.

Richard Kujawa

I had a problem with remote control, so the technician came assessed the problem and fixed. He is friendly, knowledgeable person and met my needs. So as a result awarded him a 5 star. And I would prefer him to come when I call for service next time. Thank you very much. Yalew.

Yalew Yohalashut

very professional and friendly

micheal zakrzewski

I would like to thank Eric fornthr great job he did on the install of the new motor and spring. The old one was not working properly. Eric showed me only what I needed and had me up and running in a few hours. Great job will recommend to my coworkers here at gm tonawanda thanks again.

Gary Heidel

Fast service, good communication, knowledgeable. Improvements....Technicians need to make sure the job is complete before they leave.

Michelle Hartman

Apparently the 1st installer forgot to put in a part...Mario who came today fixed everything and did a good job....

Peter Coppola

excellent job, on time, cleanup after, cannot ask more

Dan Gerace

Travis and Bob installed my new wooden garage doors today. I appreciated their attention to detail and "precision." Travis was as enthusiastic about my doors as I was and truly appreciated the product. He made sure that every piece of the machinery was perfectly installed and fine-tuned. Precision has been a great company with which to work.

JAYNE MURRAY

I was very pleased with the product and service I received. My technician was Eric Bruton. He arrived on time and was very friendly. Eric explained exactly what had to be done. He gave me options and advice. He completed his work in a timely manner. I give Eric a 5 star rating.

Marge Keller

Great service, Anthony did well. Much appreciated.

Joe Giacobbe

I'M sorry now that I didn't take time to get other prices for the work I had done. My fault completely after finding out I paid way too much and not really satisfied. Technician was fine but,my final result was not really to my expectations. Again, my hasty decision, my fault.

John Locurcio

John – Thank you for taking the time to review our recent repair in your garage. We aim to have fully satisfied customers and regret we may have missed our mark. Our customers have often shared with us that they find additional value in our service because we arrive with fully stocked service vehicles, have the best trained staff, install the highest quality parts, and offer timely/efficient repairs with some of the longest warranties in the industry. We certainly regret if our repair may have exceeded your anticipated budget and will look to this as a teaching opportunity so that we may communicate better with our customers in the future. We appreciate your business and look forward to serving you again if needed.

The Precision Team

Fast, professional service with clearly explained options and no nonsense. Highly recommend!

Erik Einarsson

Excellent service since the beginning till the full installation. Will recommend them for sure.

Rafael/Arlene Rodriguez

I recently had a new garage door installed and was extremely pleased with the quality of the door as well as the workmanship and professionalism of the technician. I would rate all contact and experiences with this company as a "5". I would highly recommend this company!

colleen duffy

outstanding service, skilled technician 5 star review

Wendy Tragash

Under the impression that I may need a new garage door, I called Precision for an estimate since I had already purchased torsion springs & an opener from them. Patrick examined the existing door, made some adjustments to the track & hinges, and graciously told me the door was fine and that the springs & opener were operating satisfactorily. I intend to reward his honesty by circulating his business card amongst my neighbors & speaking highly of Precision.

Richard Kirisitz

I am very pleased with Precision. I was shopping for a new garage door and was gathering estimates. I called at 10:18AM and Mark was at my house by 11:00AM that same day. He was thorough, patient, and explained to me my options. He wasn't pushy and took the time to answer all of my questions. He did such a nice job that I cancelled the other two contractors I had coming to give me estimates and I called my first estimate back to tell them I was going with Precision. A fantastic experience overall.

Chris Zinter

We find precision door's work exceptional, looks great, adds value, the installer was on time, efficient, pleasant and clearly knew what he was doing, Even my husband was pleased with a job well done. Quality product looks great.

Shirley Johnson

Giving a bad review is something I avoid doing, especially for a company that I’ve had a working history. In short, I was charged $162.04 for a technician to move a ball away from the garage sensor. A hefty price to pay for 3 minutes worth of work. I knew the company charged a $69 service fee for coming out. The technician looked around and found a ball sitting on the side of the sensor, which was preventing the garage door from opening. He moved it out of the way and the garage door opened and closed at the press of the button. It turned out the garage door/sensor was working properly. It was disappointing that moving a ball would cost me $69, but I was prepared for that. However, the technician said the charged would be $149 plus tax, because he said moving the ball fixed the problem. I was not satisfied with the justification for the price and thought management would be able to do better. Unfortunately, it just got worse from there. It took two weeks of continually calling the office requesting to talk to management. The call center reps were courteous and would try to get someone, but would come back with, “they’re on the other line, they’ll return your call when they’re done”. I received that line several times and management never called back. After saying that I’ve been calling several times and would hate to put in a bad review, I finally got a call back from Manager Bill. He seemed to have understood my concern and since I’ve been a customer of theirs for several years, he agreed to charge me the service fee plus tax and refund the rest. Two weeks later, no refund. I called, several times again (at this point, I pretty much have the company jingle memorized). After another two weeks of calling and expressing my frustration, Manager Bill calls me back. He thanked me for reminding him to put in the request for the refund and said it should reflect within 3-5 business days. Two weeks later, still no refund. I called one more time and left a message for Manager Bill that I still haven’t gotten the refund, that was a week ago. It has been since July 5, 2019 that I’ve tried to get this resolved, yet today it’s still not resolved. Being that I’ve been a client of Precision Door Service for several years, I was hoping for better treatment than this.

Mercy Dela Cruz

So happy that we were able to get our spring fixed on our garage door on a Saturday. Cars were stuck in the garage. Door was too heavy to manually lift! Eric was prompt, polite and explained all needed repairs as well as some to avoid future problems. Ended up replacing springs as well as rollers and cable lines. Very happy with his service and would highly recommend this company to my family, friends and neighbors! Five stars for sure!

L. Miles

I am having trouble with my garage door, sometimes it doesn’t close the door. It’s happening frequently. I called them & within less than an hour Mario showed up, he was very courteous and professional, of course he did not find any issues while he was here. Hope the problem will not come back again. Mario mentioned the bright sunlight may cause not closing the door, I was really surprised to hear that, why the sensor would be very sensitive to sunlight!

Byrul Islam

Salesman very professional, and informative. It was a pleasure working with him. Looking forward to my new garage doors.

Sandy Solecki