Precision Garage Door of Knoxville

Has Received 347 Reviews in:

Knoxville

Average Rating: 4.93


Garage Door Opener Install

02/04/2019

Knoxville, TN

Review:

James called with a 30 minutes notice, arrived on time. Very professional and hard worker. I'll definitely use them for a new door next year.

Rick Vinzant

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Broken Garage Door Spring Repair

01/29/2019

Knoxville, TN

Review:

Punctual and friendly. Service Technician inspected the garage door and carefully explained the options and warranty for the needed repairs. Very satisfied with the service experience.

George Clark

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

01/24/2019

Knoxville, TN

Review:

The precision worker was very professional. Customer service was excellent, and price for the work done was very reasonable. Thank you again precision garage doors for the professionalism good work and customer service.

Steven Harrison

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Install

01/23/2019

Knoxville, TN

Review:

Ty was very nice and professional and showed me some things to help keep my garage door running as expected

Derrick Shaver

Service Provided:

Garage Door Opener Install

Product:

Belt Drive Garage Door Opener

Broken Garage Door Spring Repair

01/23/2019

Knoxville, TN

Review:

Friendly and professional installation. Great job!

Irene Evans

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Install

01/22/2019

Knoxville, TN

Review:

So pleased with your service, Patrick was great. He was so kind, explaining everything to me, what needed to be done,then when about doing it . Would definitely call Patrickagain.

Kye Dowdy

Service Provided:

Garage Door Opener Install

Product:

Broken Garage Door Spring Repair

01/21/2019

Knoxville, TN

Review:

I contacted Precision at the request of Home Advisor. I had someone on the phone in literally less than a minute and they came out the next day, on time, and fixed our garage door and instructed us how to care for it to preserve future use. Josh was our technition. He was friendly and very knowledgeable. We would use them again in a heartbeat!

Tiffany Kizer

Service Provided:

Broken Garage Door Spring Repair

Product:

Broken Garage Door Spring Repair

01/18/2019

Knoxville, TN

Review:

Thank you Precision your service was great. Our problem was taken care of in a timely and professional matter.

John Johannes

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

01/17/2019

Knoxville, TN

Review:

Fantastic response time! Called, and they were at the house within the hour. Very professional, very fast service. Definite five star service.

CL

Service Provided:

Garage Door Repair

Product:

Springs

Install Garage Doors

01/14/2019

Knoxville, TN

Review:

John and Tim did a fantastic job installing our door. They were trustworthy, personable and professional. They were in and out in about 3 hours and did a great job explaining all the details of the new door. I would highly recommend them to anyone for installation. Customer Service was 100% satisfaction from the order process, to the install. Thanks Precision Door, and thanks, John and Tim.

Robert Gibson

Service Provided:

Install Garage Doors

Product:

Garage Doors

Broken Garage Door Spring Repair

01/11/2019

Knoxville, TN

Review:

Precision garage Door did a great job repairing my spring and cables. Frank was efficient and courteous.

Brian Cook

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Repair

01/11/2019

Knoxville, TN

Review:

I so appreciate the garage door repairs that were done at my home on Friday January 11, 2019 by James. He was so knowledgeable and professional. And he also replaced the button by the door that I use to open the garage door. Thank you James for fixing my garage door problems!

Nancy C Ford

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

01/03/2019

Knoxville, TN

Review:

Mr. James Wells was very professional and courteous in repairing our door. We will definitely call you again when needed. ????

Steve Bicknell

Service Provided:

Broken Garage Door Spring Repair

Product:

Rollers

Garage Door Repair

12/28/2018

Knoxville, TN

Review:

I have had 3 experiences with Precision and each were very positive. Every technician was prompt and professional while explaining the details of the service. Thank You All!

Jennifer Davis

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

12/28/2018

Knoxville, TN

Review:

your service representative was highly skilled and very courteous. Please give him a good job from us. Len and Bea Lammers

Bea Lammers

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

12/28/2018

Knoxville, TN

Review:

Disappointed. I called around to several companies before calling Precision out to my home. They were responsive and fixed the door quickly which is the only reason they get 2 stars. However, The installer was there less than 1 minute before trying to sell me new cables and new bearings for the door which would have almost tripled their estimate had I agreed to the new parts. Also, I was told on the phone that the precision spring was much better than the competition and carried a lifetime warranty. The spring the installer put in was not the green precision springs but looked just like my other 2 springs and the invoice they sent me after the service stated that there was only a 1 year warranty, not a lifetime warranty, with the spring. Beware Bait and Switch and Upselling tactics.

Jennifer Robinson


Response:

Jennifer – Thank you for taking the time to respond to our customer satisfaction survey. We aim to have fully satisfied customers and regret if we may have missed our mark. We apologize for any miscommunication which may have occurred. Our service manager, Thomas Wright, has tried to reach you on more than one occasion to find a resolve but has not received a call back. We’d still appreciate the opportunity to continue the conversation. If you will, please return his call on the number he provided. We strive to maintain a 5-star rating, as evidenced by over 2,000 5-star reviews across different review platforms and have since utilized this experience as a teaching opportunity for our team to better serve our customers in the future. We appreciate your business and hope to hear from you soon.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

12/24/2018

Knoxville, TN

Review:

Used Precision because they could come on Christmas Eve while most others didn’t answer the phone . Service guy knew what he was doing and was very professional would use Precision again rated 5 star

Gill Holloway

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Repair

12/18/2018

Knoxville, TN

Review:

This was such an easy and pressure free fix. My garage door was sagging and the technician was able to fix it in less than a hour with me having to pay an arm and a leg. They were able to come the day I called. Happy with the service.

Jacob Stout

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

12/04/2018

Knoxville, TN

Review:

Patrick did a great job. Thanks

Frank Robinson

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

12/03/2018

Knoxville, TN

Review:

So glad Precision hires military veterans. Josh called to tell us when he would be here for same day service. He showed up on time and was very professional and courteous. He assessed the situation, explained what repairs were needed, and then got it done. He had all the tools and parts he needed, so the repair process was very efficient. The system works better than the first day we bought our new house. No way to be more satisfied with our experience.

GLP - West Knoxville

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

12/01/2018

Knoxville, TN

Review:

I scheduled service for a broken tension spring 12 days in advance as I was going out of town. Service tech showed up on time exactly as scheduled and completed work quickly and neatly. Could not have asked for a better service experience.

David Levin

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Repair

11/23/2018

Knoxville, TN

Review:

Very easy to deal with.

Jim Mays

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Repair

11/23/2018

Knoxville, TN

Review:

Efficient. Service person actually showed up early. I will use this service next time I have an issue with the garage door. I replaced the sensors of the garage door opener.

Gary Weedman

Service Provided:

Garage Door Opener Repair

Product:

Install Garage Doors

11/21/2018

Knoxville, TN

Review:

Excellent service Would recommend

Richard Lynch

Service Provided:

Install Garage Doors

Product:

Garage Door Opener Repair

11/20/2018

Knoxville, TN

Review:

Technician arrived on time, was courteous and professional. Fixed the problem in 30 minutes. Will definitely use again when it is time to purchase a new door.

T Newby

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

11/19/2018

Knoxville, TN

Review:

Precision Garage Door came out the vet next day. They were on time and completed the work promptly and professionally. I will use again.

Clarence Scott

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Repair

11/15/2018

Knoxville, TN

Review:

James arrived promptly as his previous customer stated and called prior to notify me he was on his way. He was Fastt and Efficient, it was a true pleasure! I am definitely a customer for life!!

Brenda Bonnot

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

11/14/2018

Knoxville, TN

Review:

Josh did an excellent job from now on we will only use your company thanks again Ron bolin

Ronald Bolin

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

11/08/2018

Knoxville, TN

Review:

Pleased with James. He has a great attitude and was very professional I give him 5 stars for job well done.

Deborah Haisley

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Opener

Garage Door Opener Repair

11/07/2018

Knoxville, TN

Review:

Great job

Tom Mcmanamy

Service Provided:

Garage Door Opener Repair

Product:

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Our Average Rating

With 54007 Reviews

  • 5 Star (95.7%)
  • 4 Star (2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

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Precision Door Service of Knoxville

For this location's local site visit:

This location is owned and operated by:
Chuck Gatlin

Precision Door Service of Knoxville

10525 Kingston Pike, Ste C
Knoxville TN, 37922
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