Precision Garage Door of Hartford
Has Received 22 Reviews in:
Avon
Average Rating: 4.45
Garage Door Repair
Avon, CT
Ed was friendly, knowledgeable and efficient.
e. weiler
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Garage Door Opener Install
Avon, CT
Great job! Reliable, fast, communicative. Would definitely use them again.
Shelley Green
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
Avon, CT
Don't call these guys. They have a programmed "service" call that finds multiple BS problems with your garage door. Our opener was fried by a power surge. By the time these sleezeballs were done, they would have had us pay them thousands to fix "issues" they found. And we were charged a "service fee" for their sales pitch.
John Voaden
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Avon, CT
We were very happy with the same day response and the professionalism of Josh who completed the work efficiently, and with quality work. We’ll continue to call on Precision Garage Door.
Jerry Humble
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener Repair
Avon, CT
I would under no circumstances use this company. I called and they came out 30 minutes early. Told my wife my garage door system required full replacement at $1,700. After I told them I would not pay that they excepted $140 after arguing with me for greater than 30 minutes. I debated calling the police to get the “technician” he really was a high pressure sales person to leave. I called Connecticut Garage Door Service who replaced my opener for $800 and said the whole system did not require replacement. I actually intend to call the better business bureau and will be leaving this same review on Yelp, yahoo, google and anywhere else that accepts reviews. I hope any of those that did use them were not ripped off and had a better experience.
Rene Bisson
Response:
We’re sorry your experience wasn’t what you hoped for. We are quite shocked by your accusation that you felt you needed to call the police to have our technician leave, especially since you waited over 2 months to write this review and never reached out to us to voice any concern. Some customers are surprised to hear that their garage door needs work, despite never providing maintenance on their doors. This customer’s door was in pretty bad shape: the door sections are rusting, the springs are weakened beyond their useful life, all 4 pulleys are wobbling, and one pulley is splitting (which at times catches the cable and jerks the door), and the lift cables are frayed. This all leads to a jerking, unsafe, and very noisy door system, which stripped the gears on the customer’s existing operator motor. The customer didn’t want to hear why his opener had failed, and only wanted it replaced. We could have sold this customer a new door opener (for about 10% less than the other company did), but we tried to explain that replacing the door opener without addressing the door issues would lead to the gears stripping in the new door opener – this customer called us to look at their door and we found that the opener’s gears had stripped. The customer didn’t like what they heard and became very agitated. It’s at this point the customer demanded our technician leave. Our technician asked the customer to pay the agreed-to service fee (the customer used our online scheduling system which specifically asks that they acknowledge and agree to pay the service fee). When they refused to pay, our technician left. Those are the documented facts from our automated technician field system. I’m sorry, but we’re having a hard time trying to see how you could think you needed to call the police. Not once did this customer call and talk to us about their concerns but decided to hide behind an anonymous review. We ask those of you reading this review to look at our thousands of 5-star reviews and ask if this sounds like the same technician or the same company.
The Precision Team
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Install
Avon, CT
Josh Vogel was professional and efficient
Megan Hoffman
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Garage Door Opener Repair
Avon, CT
Definitely met my expectations. On time, friendly, professional, and quickly diagnosed and fixed the problem. Answered my questions and offered simple home suggestions for keeping my automatic garage door equipment in good shape. A big plus is that all their technicians ARE employees of Precision Overhead NOT sub contractors.
Gary and Donna Gianini
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Avon, CT
I have used Precision before and they are great. Ed is a superb technician
Edward Jeter
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Avon, CT
I received a text with a picture so I knew who my technician would be. He was on time, very helpful with giving me some tips and ideas to help my doors work better for longer. Worked quickly and did a great job. I will be calling them again if I need any more repairs to my doors.
Wayne Bartolucci
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Avon, CT
Love this quiet smooth new garage door motor with keypad and trip switch that gives the time and temperature. Ed did a great job installing the new motor, and explaining the new gadgets. It works so nicely.
Susan Howard
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Opener Install
Avon, CT
This is the second time in 2 years that I have used Precision. Always great service. Ed Dombrowski in particular is a very professional and personable technician. I am very confident in the quality of work performed.
Kevin Powers
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Install Garage Doors
Avon, CT
I first met with Ed from Precision for the quote on the replacement of the garage doors. He was very professional and helped me get the best quote with applying all the discounts company had to offer. Thank you Ed!
Sne V
Service Provided:
Install Garage Doors
Product:
Garage Door Repair
Avon, CT
Speedy service and prompt fix. Thank you!
Shane Feldman
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
Avon, CT
Ed was wonderful! He was very polite and he repaired our garage door. It works perfectly now, and we couldn’t be happier.
Jamie & Richard Scarlett
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Avon, CT
Ed was wonderful and efficient and everything went well!
David Engel
Service Provided:
Garage Door Opener Install
Product:
Opener
Garage Door Opener Install
Avon, CT
Ed was great
Andy Case
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
Avon, CT
My door was giving me big problems in the last week and I went on the internet to look up potential repair companies and selected Precision. They came the next day and promptly performed the repairs. Excellent and very professional people to deal with from the office to the truck.
Gary Hyde
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Avon, CT
Love these guys. Excellent service, outstanding experience and knowledge base, perfect communication. My garage door was broken, I called them, and 90 minutes later it was fixed. Right. The first time. How service is supposed to work.
Andy Hyde
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
Avon, CT
On time, excellent work, very polite and knowledgeable repairmen (Chet and another man from Boston). I'm impressed by the email and from cell phone call from Chet saying when they would arrive. It makes for a much more comfortable feeling of safety. Yes, 5 stars to your company and employees. My repair was a rebuild of everything but the door. Didn't know how to answer the question about the service performed. Maybe there should be an "All of the Above" selection.
Eileen Hart
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Garage Door Opener Install
Avon, CT
The technician, Ed, that provided the multiple parts that I needed was very professional. He explained everything prior to starting work and then walked me through all functions after installation. I would highly recommended Precision Door to family and friends
Patricia
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Garage Door Repair
Avon, CT
They sent me an 2 emails, One to write a review and another with an invoice detailing the parts used. I had an appt for them to come yesterday to repair the vent door they installed. They never showed up ( a common practice with this company) they usually call an hour before they fail to show up. Even though you cleared the day for them. Yesterday when they didn’t show up I wasn’t surprised, they set the bar pretty low. I’m still waiting by to hear from them. But they where kind enough to send the invoice.
Jenn Rosado
Response:
We are sorry you didn't have the experience we wanted you to. As we explained on our voicemail the day of your scheduled appointment and the day following, we arrived to your home well within our scheduled appointment window and knocked on all your doors and waited for 20 minutes hoping you'd show up. Our records also show that we showed up for all prior scheduled appointments. Please return our call as we'd love to discuss this and see were the disconnect is. Also, we have your replacement section and would love to come out and install it as we tried to do on the visit on the 10th.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Doors
Garage Door Opener Install
Avon, CT
New door was installed. Chet was the gentleman that installed the door and other hardware .Chet was very efficient and polite he did a great job and went above and beyond to make sure we were happy. Chet is an asset to this company and I highly reccomend Precision Door. Especially if they send Chet what a great guy.
Sandra Kelsey
Service Provided:
Garage Door Opener Install
Product:
Opener
With 103,112 Reviews
For this location's local site visit:
This location is owned and operated by:
Walt Arvin
Precision Door Service of Hartford
201 S Satellite RdSouth Windsor CT, 06074
