Precision Garage Door of Hartford

Has Received 4 Reviews in:

Rocky Hill

Average Rating: 4.00


Garage Door Opener Install

11/08/2019

Rocky Hill, CT

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rich Netto was my installer and he was incredible. He was able to arrive early to install my new garage door opener. He helped me select the correct replacement and offered me choices which I appreciated. Extremely professional and a pleasure to do business with!! I fully recommend Rich Netto and Precision Garage Door Opener to anyone needing one!! Thanks Rich!

David Mackinnon

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Garage Door Repair

10/23/2019

Rocky Hill, CT

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very quick and efficient work. Great. Thanks

Bill Patel

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

10/02/2019

Rocky Hill, CT

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Five Stars. Chet did a great job explaining the options , doing the work, and reviewing the service when he finished. I will call you when I need service again and also recommend your company to anyone needing garage door service.

Peter Garzone

Service Provided:

Garage Door Repair

Product:

Cables

Garage Door Opener Repair

09/28/2019

Rocky Hill, CT

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Hi , i would give a ZERO rating for this service that was provided to me , i called into precision door garage service with an expectation that they would repair my garage door that was damaged, i had acheduled for the repair and i specifically asked the person that i wouldn't be willing to replace the doors instead only repair them as the "precisiondoor" company advises thru their tag line, but to our surprise the service that was offered was not to the level of expertise that i would expect from this kind of a company , i would call it a day light robbery. the professional visited the house and said the garage door is beyond repair and quoted to replace the existing doors with new doors and have me a quote of $3000+ , he also charged a service fee of $110 for just visiting us and quoting the amount , i had another gentleman from other company visit the house and he made a.proper diagnosis repaired it instantly and the door which "precisiondoor" said beyond repair is repaired to the perfection without any hassles. The Precisiondoor comapny offers justice to the customers is what i heard and if it is any where true to that promise they shouldnt charge any service fee for what they did to me as it is not professional ethics to loot me with money for something they promised they could fix and gave a wrong diagnosis. i wouldnt recommend precisiondoor to any of my neighbors, not in my neighborhood nor to my friends and family. not worth the buck.

Sandeep Gorthi


Response:

Unfortunately, your review isn't very truthful. I'm sorry for being so direct but as you discussed with both the technician and our customer service manager, your door was destroyed as its structural integrity was compromised when the ends of your door were bent at nearly a 90% angle due to the fact that somebody had backed into it. Your wife, who was in the garage with our technician agreed that the door was no longer safe especially when open. As we explained to her (and you on the phone) the weight of the door while open could cause the door to fold slightly which would cause the rollers to slip out of their holders causing the door to fall. Your review failed to mention that we were at your home for more than one hour getting the door open so your wife could get her car out and then securely closed. We only charged you $85 (not $110 you state in your review) and didn’t charge you for any labor. We provided you with estimates for new doors, since everybody was in agreement that the old door was no longer safe. We also stated that we would be happy to apply the $85 towards the cost of new doors, should you choose to go forward. We are most confused by the fact that you and your wife both emphatically agreed that you wanted safe doors, that you understood that bent metal doors loose their structural integrity when bent as much as your door was bent, and that you had stated to our customer service manager that you wanted to move forward with purchasing new doors. Clearly you found a handyman or a less-than-ethical garage door company willing to pretend that they could “fixed” your door. We will never pretend that an unrepairable door can be fixed just to make some money. For the record, we only charged you the $85 due to the fact that we spent over an hour helping you get your car out and then safely secure you door. Unfortunately, some customers’ hope of a cheap fix cloud their judgement. We sincerely hope that you replace your door with one that is structurally safe. We are, however, disappointed that you choose to not be truthful in your review.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Our Average Rating

With 60590 Reviews

  • 5 Star (95.7%)
  • 4 Star (2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

View All USA Locations

Hartford Locations:
Hartford (860) 748-4630 89 Reviews
New Haven (203) 437-7629 6 Reviews
Waterbury (203) 437-7625 2 Reviews

Precision Door Service of Hartford

For this location's local site visit:

This location is owned and operated by:
Walt Arvin

Precision Door Service of Hartford

201 S Satellite Rd
South Windsor CT, 06074
We Fix Garage Doors Right Springy

Request an Appointment

IDA
IFA
Franchise Business Review
Franchise Registry
Military Discounts
Franchise Opportunities