Precision Garage Door of Northern NJ
Has Received 131 Reviews in:
Morristown
Average Rating: 4.90
Garage Door Repair
Morristown, NJ
Precision Door was prompt in servicing my request, and once I had an appointment they kept me informed every step along the way with the arrival of my technician. Erik was a top-notch technician and he arrived when he said he would and performed the work quickly and accurately. I couldn't ask for anything more.
David Panhorst
Service Provided:
Garage Door Repair
Product:
Cables
Garage Door Opener Install
Morristown, NJ
Technician was very nice and fix the problem very quickly. I was very pleased with the service
Elizabeth Martinez
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener Install
Morristown, NJ
Past experience good. Chris Karnacewiczm did a great job this time. Clear and efficient and installed opener very well 5 star
Ruth Baker
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Garage Door Repair
Morristown, NJ
Excellent and very professional service. Technician was knowledgeable and efficient, arrived promptly and made the repair. I will continue to use this company.
Frances Meister
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Morristown, NJ
Great service!
Tim Quinn
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Morristown, NJ
Called Precision door on Saturday to schedule service and Julian arrived as scheduled on Tuesday. Cost estimate and work were performed with professionalism and questions were answered promptly. Thank you Julian. I have used Precision Door before and was similarly pleased with their work. Only comment is that they should limit the number of reminders for the appointment. I received repeated emails and texts.
Susan Lu
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Garage Door Repair
Morristown, NJ
My tech was awesome, very friendly, polite, and did a great job! Made sure I was aware of everything. I Couldn’t be happier with the service. I will definitely recommend precision door! Thank you for the great service!
Andrew Vitolo
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Garage Door Repair
Morristown, NJ
Matt diagnosed the problem immediately and took the time to figure out a fix for much less than it seemed at first and that wouldn't require parts. He and his partner were a pleasure to work with.
Barbara Salmore
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Morristown, NJ
5 stars Chris did a good service, good recommendations and we purchased a new motor
Ruperto Ruiz
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Garage Door Repair
Morristown, NJ
Rob was great!!!! THanks so much!!! Highly recommended and will always use Precision Dorrs!!!!
marc vidone
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Morristown, NJ
I called Precision because my garage door wouldn't close in very cold weather. My technician Joshua replaced several parts, but on the next very cold night, once again, the door did not close. I called Precision the following morning and spoke to a customer service rep named Geri and told her the problem hadn't been fixed. Geri then sent out another technician named Christopher who was able to properly diagnose and solve the problem. (I will be writing a separate review for Christopher.) However, I have very mixed feelings about the service I received from Precision because I feel as though I spent a lot of money replacing parts that did not address the original problem.
Linda Ross
Response:
Linda – Thank you for taking the time to respond to our customer satisfaction survey. We aim to have fully satisfied customers and regret if we may have missed our mark. We apologize if Joshua inadvertently missed the intermittent electrical issue with your opener’s safety eyes during his visit to your home. The door and opener are two separate mechanisms from one another. It is generally a sound recommendation to fix the broken spring and other worn hardware on your door first as a primary solution to the issue you were experiencing. Although we didn’t replace the opener at the time of our initial service, we appreciate your patience and flexibility in allowing us to return to repair your safety sensors as well. We apologize for any poor communication which may have occurred and will look to this as a teaching opportunity for our team to better serve our customers in the future. We appreciate your business and look forward to serving you again if needed.
The Precision Team
Comment:
This is a very disappointing and unsatisfactory response. When I spoke to Vincent Girolamo by phone on Wednesday, January 9, 2018, he agreed that a partial refund would be a fair resolution. He said he would call me back the following day, but that did not happen. As a first step, I have contacted American Express to dispute the $810.00 charge. I also plan to contact Douglas Bencsko as well as the Better Business Bureau. Please note also that the five stars that appears on this review is very misleading. I gave Joshua no stars in his review and gave Christopher five stars in a separate review. Obviously, I would not give a five-star review for the overall service and treatment that I've received.
Linda Ross
Response:
Linda – Thank you for taking the time to provide us with an update regarding your recent review. We certainly appreciate our continued dialogue and trust that the resolution provided has been to your satisfaction. We will certainly look to this further as a teaching opportunity for our team so that we may better communicate with our customers in the future. We appreciate your business and look forward to serving you again if needed.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Morristown, NJ
absolute professional service! i would recommend precision door to everyone! techs were super nice, whole experience was hastle free! 5 star!
Nick Guido
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener Install
Morristown, NJ
John was great and finished adjustments for older cars. Everything works great. Thanks
Deborah Bierbaum
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Opener Install
Morristown, NJ
Excellent service! Lou and Tim were courteous and professional. Would highly recommend this company.
Colleen Holland
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Opener Repair
Morristown, NJ
Received phone call when Louis and Ted were about 15 minutes out. They were pleasant, professional, addressed the problem and "educated" me in the process.
Louise Drillich
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Repair
Morristown, NJ
Professional experience, knowledgeable, and courteous technician!
Jimmy Chu
Service Provided:
Garage Door Opener Repair
Product:
Springs
Garage Door Opener Repair
Morristown, NJ
Matt did a great job servicing our garage door. On time, quick and direct. All good!
Royce Wintz
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Morristown, NJ
The best!!
Robert Mangino
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Morristown, NJ
Marc could not have beenmore helpful I called your company at 730 and all three doors were overhauled by one that day. Very polite and helpful thanks
Edward Foley
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair
Morristown, NJ
Lou came promptly was very professional did a great job replacing springs, rollers and keypad
Robert Bucari
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Opener Install
Morristown, NJ
Lou was FANTASTC! He was prompt, polite, professional, knowledgeable and communicated effectively answering all my questions and explaining the details of syncing the garage door opener with my vehicle. He worked efficiently and with precision. I'm beyond pleased with the result! Thank you Lou for making the drudgery of garage door openers so pleasant! I have a sense of security and confidence now especially with the WiFi link to my smartphone to check if the doors have been activated. I highly recommend Lou and Precision.....5 STARS!!!
Kathy Nicolai
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Opener Install
Morristown, NJ
Great service. Marc was a real pro. Courteous, affable and intelligent.
Dave Egan
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Garage Door Opener Repair
Morristown, NJ
I called late morning on Friday. The tech came within 2 hours. He was responsive and knowledgeable, he fixed the 3 garage doors effectively and very helpful. I am very happy and satisfied with his services.
Jen T.
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Install
Morristown, NJ
Quick friendly on time service. Kevin explained alternative clearly
Geoffrey Dobson
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
Morristown, NJ
Brian was very able to quickly trouble shoot the problem (needed new pulleys), and also installed a keypad for me during the same service call. He was very professional and knowledgeable, and performed both jobs in under a half hour. I would definitely call Precision again!
Megs Thomas
Response:
Megs Thomas, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Brian.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Garage Door Repair
Morristown, NJ
Lou & Matt gave an accurate evaluation of problems. They were professional, courteous, and excellent workers. They replaced cables, rollers, and springs on two doors. Doors now open & close perfectly and are well balanced. They cleaned up everything as they worked. We would not hesitate to recommend your company based on our experience.
Richard Manz
Response:
Richard Manz, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Lou and Matt and their work.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Cables
Garage Door Repair
Morristown, NJ
Great experience. Came the day after I called. Came at the early side of the timeframe they gave me. Fully explained the issues to me. Were finished with all the work within an hour. And they were very friendly and courteous. It is now as good as if had a brand new garage door.
Kate Archey
Response:
Kate Archey, thank you for sharing your positive experience. We appreciate you choosing Precision Door Service. We are thrilled that we were able to exceed your expectations.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Springs
Broken Garage Door Spring Repair
Morristown, NJ
The young man who came was great. He was prompt, polite and efficient. He was so nice I made him a cup of coffee, it was cold.
Rick Silvestri
Response:
Rick Silvestri, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Garage Door Repair
Morristown, NJ
Very courteous and prompt service Have used your company before and Otis always 5 star service
Sudhir Bhende
Response:
Sudhir Bhende, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Doors
Garage Door Opener Install
Morristown, NJ
I am very satisfied with this service. George called ahead, and was actually a bit early. I hoped that since the garage door opener was functioning it might only need adjustment and bracket replacement. George explained the situation well and entertained all my questions. This facilitated making a decision. I decided to replace the opener, which George did surprisingly quickly. He cleaned up and demonstrated the new equipment.
Ted Kramer
Response:
Ted Kramer, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
With 103,112 Reviews
For this location's local site visit:
This location is owned and operated by:
Doug Bencsko
Precision Overhead Garage Door
220 West Parkway, Suite 9Pompton Plains NJ, 07444 License: 13VH03118600
